Customer Service Team Manager

London, United Kingdom · Customer Service

Description

Hi, recruiter! If you're reading this and looking to work with us please go through this document first. If you're not viewing this from our careers site please go there for the link. Thanks!

Please note that this role is for someone that can speak English and French or German to support our growing international business from London. Applicants that do not meet this requirement will sadly not be considered for this role.

ABOUT URBAN MASSAGE

We're very proud to be a fast growing start-up making our mark on the well-being industry. Our world-class platform enables brilliantly talented therapists to provide caring treatments to customers wherever and whenever they want a well deserved treat. In the past 2 years we've launched in 3 international locations, provide over 7,000 massages a month. We're now looking at many other international locations this year and a range of different wellness services.

As a team, we're just under 50 global employees. We do all we can to make our work environment one we love, can be ourselves in, and can be really successful in. This means lots of working and playing hard (at our Friday drinks and socials) and a chilled office full of ping-pong tables, free yoga classes and pets. Our roles come with a lot of responsibility and empowerment - we like to employ brilliant people and give them the freedom to achieve brilliant things. You can find more passionate detail about working here on Glassdoor - or just ask us!

THE ROLE

We are looking to recruit a Customer Experience Team lead to manage, coach and motivate our team of representatives to deliver an excellent customer service. Working with your team, you will help them develop the skills, confidence and independence to take ownership of every customer interaction and get it right first time. We are expecting to grow significantly and this role is perceived to grow into a Head of Europe Customer Experience role eventually.


RESPONSIBILITIES

Requirements

Benefits


Apply for this job