Customer Service Manager

London, England, United Kingdom · Customer Service

Description

ABOUT URBAN MASSAGE

Our world-class platforms enable brilliantly talented therapists to provide caring treatments to customers wherever and whenever they want a well deserved treat. In the past 2 years we've launched in 3 international locations and provided hundreds of thousands of massages to customers in need of a treat! We're now looking at many other international locations this year and a range of different wellness services.


THE ROLE

We are looking to recruit a Customer Service Team Leader to oversee the operations associated with our European Customer Service team. This is a high priority role as we expand and seek to ensure we provide an efficient, high quality service to our customers. We have a motivated, multi-lingual, multi-channel team that would report to you and a significant focus is ensuring they work incredibly well together and that all individuals are provided with the skills, technology, support needed to do a fantastic job. As we expand internationally, the role is expected to evolve to be a Head of Europe Customer Services position.


RESPONSIBILITIES

Requirements

Benefits

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