Customer Service Operations Manager

London, United Kingdom · Customer Service

Description

Hi, recruiter! If you're reading this and looking to work with us please go through this document first. If you're not viewing this from our careers site please go there for the link. Thanks!

ABOUT URBAN MASSAGE

Our world-class platforms enable brilliantly talented therapists to provide caring treatments to customers wherever and whenever they want a well deserved treat. In the past 2 years we've launched in 3 international locations and provided hundreds of thousands of massages to customers in need of a treat! We're now looking at many other international locations this year and a range of different wellness services.

THE ROLE

We are looking to recruit a Customer Service Operations Manager to oversee the operations associated with our European Customer Service team. This is a high priority role as we expand and seek to ensure we provide an efficient, high quality service to our customers. We have a motivated, multi-lingual, multi-channel team that would report to you and a significant focus is ensuring they work incredibly well together and that all individuals are provided with the skills, technology, support needed to do a fantastic job. As we expand internationally, the role is expected to evolve to be a Head of Europe Customer Services position.


RESPONSIBILITIES

Requirements


Benefits



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