Customer Representative - French speaking

London, England, United Kingdom · Customer Service



We’re on a mission to democratise access to wellness on a global level. With an on-demand app using cutting edge technology platforms to connect thousands of passionate, high quality therapists with people in need of a massage.

In the three years since our launch we’ve grown to sixty plus people, can be found in five cities across Europe, and have matched thousands of people with hundreds of expert massage therapists. It’s a fast paced but nurturing atmosphere that manages to balance the fire and excitement of a start-up with the care and mindfulness expected from the wellness industry.

Our three offices – currently in London, Paris and Vienna – have a relaxed, friendly atmosphere, thriving on cross-team collaboration and after work drinks (and work outs).


Our Paris market is growing at a great pace, and we need to ensure that our customers in Paris receive the best service possible. So we are looking for 2 new Customer Service Representatives to join our multilingual team! At Urban Massage, Customer service is truly at the heart of what we do - we want all our customers (whether they are individuals that book a massage, or the brilliant therapists that use our platform) to love being a part of our journey and stay with us. We work hard to ensure every interaction is one that is straight-forward, useful and leaves a smile on our customers faces.

We are looking to recruit a Customer Representative to join our expanding multilingual team based in London.

The role will involve supporting global customers and therapist partners with their queries.




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